Act On Specified Commercial
Transactions
Shop's name
Japan Anime Box
Representative ※※※
Location
Business Address
※※※
Contact address
E-mail japananimebox@gmail.com
Telephone number *If requested, we will disclose the information without delay.
Operations Manager
※※※
Selling price
All products prices are displayed on "tax-inclusive prices."
Other fees
There is no any additional fee except for the "product price" listed on each product page.
Shipping is free.
Acceptable payment methods
Credit card/debit card Visa/Master/ American Express/JCB/Diners Club/Discover
QR code payment Alipay
is available.
Payment confirmation date
Payment will be confirmed when the product is ordered.
About delivery of products
The delivery date and time of your product will be the date and time you selected when your order
confirmed.
*If you would like to receive your order on the same day, please place your order until 4:50 AM on that day.
After 4:50 AM, the pick-up date will be the next day or later.
Cancellation Policy
We have a cancellation deadline and cancellation fee.
Cancellation deadline and cancellation fee
Up until 5:00 AM on the desired pick-up date: Free
After 5:00 AM on the desired pick-up date: A cancellation fee of 20% of the total order amount will be charged.
If you want to cancel, please contuct us by
①Chat Box or
②email japananimebox@gmail.com
※When contacting us, please include the following in main message.
①Customer name
②Order number.
※①Chat Box accessible from the icon at the right bottom of the homepage.)
Refunds and Returns
■ If there is a problem with the product
・We are checking the products before delivering for make sure that,
there is no problems.
In case that the product you received is defective or different from
the one you ordered,
we will provide a refund if necessary.
【procedure】
We apologize for the inconvenience, but first you will need to return the item by yourself.
(Returning methods will be determined based on your circumstances.)
After our staff checked the condition of the product andif there is a problem,
we will provide a refund.
Please contact us at the email address : japananimebox@gmail.com
※When contacting us, please include the following in main message.
①Customer name
②Order number
③Photos showing the condition of the product
■ If a refund is granted
If a refund is granted,
we will process the refund to the payment service you used to pay for the product.
Please note that we cannot refund to any payment method other than the one used to pay for the product.
■ Timing of refund
If a refund is granted,
we will process your refund within 2 business days, including the day the refund is confirmed
and send a "Refund Processing Completion Email"
to the email address you registered.
- After the "refund processing" , the timing of the actual refund will depend on the company that manages the payment method you used.
Please contact the management company for details.